I can say without hesitation that I have never met anyone who had a better grasp of how people communicate and interact with one another than Diana does. Her telling insight and down-to-earth approach greatly assists people enhance their personal effectiveness. Her understanding of how people can improve the relationships they develop is particularly valuable whether presenting seminars or coaching people one-on-one. The benefits to the organisation are clear and the lives of the individuals themselves are impacted at a more fundamental level. Diana has a real gift for sharing her wisdom to benefit the performance of those who work with her. To witness their growth under her guidance is always a delight and it is particularly gratifying to experience the feedback I have received from the staff whose lives she has touched.